Amazon Customer Service Center
West Virginia Commercial is responsible to a national client for the property management and accounting for the only Amazon facility in West Virginia. This unique facility, approximately 70,000 square feet, requires routine maintenance of large mechanical, HVAC, roofing, and irrigation systems, as well as rigorous monthly accounting to demanding national standards. The Amazon facility employs hundreds of individuals in this state of the art location, which was the launching ground for services such as Amazon Prime.
The Amazon Customer Service Center in Huntington was the first such facility for Amazon on the East Coast. The Huntington, WV location in Kinetic Business Park was specially built for Amazon. West Virginia Commercial has been the exclusive local property manager for the Amazon facility since its opening in 2011.
West Virginia Commercial is responsible for constant and ongoing relationships with the property owner, Amazon as the facility tenants, and multiple vendors who provide everything from regular lawn care to wintertime snow removal. Amazon trusts West Virginia Commercial to meet and exceed expectations, including time sensitive requests or unexpected emergencies.
For example, Amazon managers expressed their appreciation for West Virginia Commercial’s rapid response to upgrade landscaping ahead of a visit from national leadership. In another instance, West Virginia Commercial coordinated with both Amazon, the City of Huntington, and the local water company to quickly restore water service during a major line break. West Virginia Commercial’s focus on client relationships is a driving force in all interactions.